Below is how returning or exchanging a laptop works. Note: money is not refunded - only an exchange is offered.
10 days
From the date of purchase
Free
We cover the round-trip shipping cost
No
Only exchange for a new unit or equivalent
If a factory defect is found in the laptop within 10 days of purchase, contact us. We cover the round-trip shipping cost, and the item is fully replaced with a new unit or its equivalent. A cash refund isn't possible.
If payment hasn't been made yet (cash on delivery), you can simply decline the item - we cover the round-trip shipping cost. If payment has already been made, within 10 days the item can only be exchanged for a new one or equivalent - money is not refunded.
An exchange for not liking the item is only possible if the packaging is unopened - an opened item is considered used, and in that case only qualifies for exchange if there is an actual factory defect.
Questions about returns?
Call or message us - we'll explain in detail.
